Return Policy

Thank you for shopping with Child of God Project! We appreciate your business and strive to provide you with high-quality, unique, and custom products. Please take a moment to familiarize yourself with our Return Policy.

 

Customized and Unique Products:

 

At Child of God Project, we take pride in offering custom and one-of-a-kind products. Each item is produced only once it's ordered, making it unique to you and us.


Please be aware that due to the nature of our business, we cannot support returns or exchanges for products if a customer:

  1. Ordered the wrong size or color.
  2. Simply changed their mind after placing the order.

 

In the event that you receive a damaged product or if there is a manufacturing error, Child of God Project is here to assist you.

Contact us within 30 days of product delivery to report the issue.

To expedite the process, use the "Submit issue" form on our website and attach a clear photo that clearly displays the problem.


Multiple Affected Products:

 

If the issue affects multiple products that use the same design, we may require additional documentation for confirmation.

Please provide a photo or video where all affected items are visible within a single frame.


Unsuccessful Deliveries:

 

In cases where delivery is unsuccessful or a product doesn't reach you, we offer the following options:

  1. A replacement, available for an additional charge.
  2. A partial refund.
  3. Print Placement Tolerance

 

For Direct-to-Garment (DTG) products, please note that there is a tolerance of 0.5" for print placement.

Minor variations in the placement of the print within this range will not be considered as defects.

 

Policy Updates:

 

Our Return Policy may be updated periodically to reflect any changes in our business processes and legal requirements.

Please review this policy as needed to stay informed of any updates.

By shopping with Child of God Project, you agree to and accept the terms of this Return Policy. We value your trust and are committed to providing you with the best products and services possible.

 

If you have any questions or require further assistance regarding returns, please don't hesitate to contact our Customer Support team at info@childofgod.net 

 

Last updated: 25-Oct-2023